Booking policy

How booking works

• Book on this website, pay with MoMo, and upload the payment screenshot. Your place is held once your booking is sent.
• We check every payment. If something is wrong with it, we call you; a booking without a valid payment is cancelled.
• You get a text message to confirm your booking.
• Prices are per person. When you book for other people, the total is worked out for everyone in your booking.

Classes

• A single class is for the next session of that class.
• A monthly pass gives you 4 classes and is valid for 28 days from your payment. When you buy several months, each month adds another 4 classes and 28 days.
• Classes are limited to 12 people. When a class is full, booking for it closes until the next one.
• The Tuesday class is for women only.

How small groups work

• A small group is 2 to 5 people who train together for one hour, Monday to Friday between 7:30 and 11:30 am.
• Each hour belongs to one group only. Pick any days and hours you like, up to 4 weeks ahead and up to 20 sessions in one booking.
• The more sessions you book, the less each session costs. The price per session is shown as you pick.
• The price is for the number of people you booked. If fewer people come on the day, the price stays the same.

1-1 personal sessions

Nothing is paid online for 1-1 sessions. After you send your request, your coach reaches out to you, and you agree on a time, a place (the gym or your home) and a price together.

No refunds: move to a new date

• We don’t give refunds. Because places are limited, payments are non-refundable and non-transferable if you miss your class or session.
• Can’t make it? Call or text us on 0795 590 790 at least 24 hours before. We will try to move your small group or 1-1 session to another free hour, but we can’t promise one.
• Please arrive 10 minutes early. If you arrive late, the session still ends at its normal time.

If we cancel

If we have to cancel a class or session, we contact you as early as we can and move you to a new date that suits you. Your payment carries over to that new date.

Training safely

• By booking, you confirm that you take part voluntarily and are responsible for your own health and physical condition.
• If you have a medical condition, an injury, or are pregnant, please talk to a qualified professional before you train, and tell your coach before the session.
• Stop and tell your coach if you feel sharp pain, dizziness or chest pain.
• The tips on this website are general advice, not medical advice.

What we collect

• When you book: the names and phone numbers of the people in your booking, your MoMo payment screenshot, and anything you write in the notes.
• When you ask for a 1-1 session: your name, phone number, email (if you give it) and your answers, which can include health information.

How we use it

• To run your booking: check your payment, keep the class list, contact you about your sessions, and send your confirmation text.
• To keep our accounts: your name and payment appear on the payment receipt we share with our partner gym.
• We never sell your details, and we don’t send you marketing messages unless you ask us to.

Where it is kept, and your choices

• Your details are stored in a secure online database (Supabase). Only your coach can see them. Payment screenshots are saved with long, random links that can’t be guessed.
• Confirmation texts are sent through Pindo, an SMS service in Rwanda, which receives only your phone number and the message.
• We keep booking records for as long as we need them for our accounts.
• You can ask to see, correct or delete your details at any time: call or text 0795 590 790.